Influencing Skills
 Influencing is communicating with a goal in mind. In essence, influencing is a requesting process. You are requesting that the other person (or group) do something or achieve an outcome.
Because you are making a request, there is inherently more accountability for both parties, thus more potential risk of tension, misunderstanding, defensiveness and conflict.
Often people use their every day communication skills when influencing, find that they don’t work, and wonder why. The reason is that the influencing process is different and requires different skills.
Influencing Skills Workshop Objectives (16 hours)
As a result of fully participating in this skill development process, you will:
- Understand the importance of building a foundation for influencing.
- Know how to be truly specific about what you want.
- Be able to recognize immediately if the person you are trying to influence is “influenceable” or not—whether they are giving you a “Yes” or a “No” at the moment.
- Be able to get a behavioral commitment to a “Yes.”
- Know how to deal with a “No” in many different ways.
- Have the skill to be able to maintain respectful control during an emotional interaction.
- Be able to set a positive tone nonverbally
- Be able to prepare for a confrontation to reduce your risk and potential conflict.
- Be able to confront, without creating conflict, three different ways.
- Understand why some questions make people defensive.
- Know how to ask questions effectively, so people don’t get so defensive.
- Know how to give positive feedback.
- Be able to solve life problems more effectively.
- Understand the stages we go through when we experience a problem.
- Be able to recognize victim behavior and cut your losses.
- Be better at truly “accepting it” and walking away.
- Understand how to be helpful to another person who comes to you with a problem.
- Understand how to get to the real problem quickly.
A one-day workshop is also available that only covers the Influencing Skills without Confrontation or Problem Solving. One to four hour introductory workshops are available.
|
