Confronting Without Conflict or Guilt
 Often, when someone’s behavior or performance causes us a problem, we hesitate to confront the issue directly for fear of making the relationship worse. If we perceive that the other person’s reaction may be emotional or angry, we may even go to great lengths to avoid the confrontation. The issue not only does not get resolved, but we carry the stress and pain. If we confront, we must be willing to pay the price of potential conflict and negative consequences. If we choose not to confront, we must be willing to pay the price of accepting the situation.
What a dilemma! — Unless there is a better option to be able to confront in a way that lessens the risk of conflict!
Confronting Without Guilt or Conflict Workshop Objectives (8 hours)
As a result of fully participating in this skill development process, you will:
- Be able to set a positive tone nonverbally
- Be able to prepare for a confrontation to reduce your risk and potential conflict.
- Be able to confront, without creating conflict, three different ways.
- Have the skill to be able to maintain respectful control during an emotional interaction.
- Know how to be truly specific about what you want.
- Be able to recognize immediately if the person you are trying to influence is “influenceable” or not—whether they are giving you a “Yes” or a “No” at the moment
- Be able to get a behavioral commitment to a “Yes.”
- Know how to deal with a “No” in many different ways.
One to four hour introductory workshops are available.
|
